Política de envío
At Aura Nails, we are committed to offering exceptional shipping services, upholding high standards to exceed your expectations.
Processing Time
All orders are processed by our warehouse within 1-2 business days, with tracking numbers updated in 3–5 business days. The tracking number will provide shipping updates within 6-7 business days. By this time, your package will have arrived in the destination country and will soon be out for delivery. Please remain patient and monitor the delivery schedule to ensure you receive your package on time. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
[Standard Shipping]: USA: standard shipping: Delivery within 7-10 business days.FR: standard shipping: Delivery within 7-10 business days.GE: standard shipping: Delivery within 7-10 business days. Holiday deliveries may be delayed. We'll monitor and update you promptly. Thank you for your patience!
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email within 2-3 business days, including a tracking number. If there are any delays, our customer support team will promptly contact you via email.
Customs, Duties, and Taxes
Aura Nails is responsible for any customs and taxes applied to your order. If you receive a call from customs or the carrier requesting payment, please contact Aura Nails immediately for assistance. We’re here to ensure a smooth and worry-free shopping experience!
Damages
Aura Nails is not responsible for products damaged or lost during transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Be sure to retain all packaging materials and the damaged items before proceeding with your claim.
Lost or Damaged Packages
While we take every precaution to securely package your product, we understand that damage or loss may occasionally occur during transit. If your order arrives damaged or is lost, please contact us promptly at service@auranails.vip. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
Changes to This Policy
Aura Nails reserves the right to modify or update the Shipping & Delivery policy at any time. Any revisions will be reflected on this page for your reference.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at service@auranails.vip